1. Website Operator

The website Vyllora (vyllora.shop) is operated by:

• Name: Julie Cope
• Status: Sole Trader (United Kingdom)
• Address: 29 Chesham St, London SW1X 8NQ, United Kingdom
• Email: contact@vyllora.shop

2. Business Activity

Vyllora designs and sells premium CNC-machined aluminum adapters and accessories for smartwatches (including Amazfit Helio Strap), along with compatible premium nylon bands. Products are manufactured in small batches with tracking included on every shipment.

3. Taxes and Duties

As a United Kingdom-based sole trader, prices listed on this website may be subject to relevant UK taxes where applicable. International orders may be subject to import duties and taxes, which are the responsibility of the customer.

4. Intellectual Property

All content on this website — including text, images, graphics, logos, designs, and product names — is the exclusive property of Julie Cope, unless otherwise stated. Any reproduction, representation, modification, or exploitation, in whole or in part, without prior written authorisation is strictly prohibited.

5. Personal Data

The collection and processing of personal data are carried out in accordance with applicable UK data protection laws (including the UK GDPR). Details regarding the collection, use, and protection of personal data can be found in our Privacy Policy.

6. Liability

The website operator shall not be held liable for any interruptions or unavailability of the website, errors or omissions in the information published, or any damages arising from the use of the website or products sold. Product photographs are provided for reference purposes only.

7. Governing Law

This Legal Notice and all transactions relating to this website are governed by English law. In the event of a dispute, and failing an amicable resolution, the courts of England and Wales shall have exclusive jurisdiction.

8. Contact

For any questions regarding this Legal Notice, please contact us at:
📧 contact@vyllora.shop

1. Seller Information

This website, Vyllora (vyllora.shop), is operated by Julie Cope. Contact: contact@vyllora.shop

2. Production Lead Time

Our premium accessories are manufactured in small batches to ensure the highest quality. Current production lead time is approximately 6 weeks before shipping. This does not include delivery time. Production times are indicated on each product page.

3. Shipping Destinations

We offer worldwide shipping including the United Kingdom, European Union, USA, Canada, GCC countries, and more. If your country is not available at checkout, please contact us at contact@vyllora.shop.

4. Shipping Methods

a) Standard Parcel (Recommended)

Shipped as a secure, tracked parcel. Includes full protective packaging and the original product box. Provides detailed tracking and faster delivery. Highly recommended for the best protection of your items.

b) Economy Shipping

Shipped in a flat envelope to reduce shipping costs. No detailed tracking or signature required. Minimalist packaging (bubble wrap only, without the original protective box). Delivery times may be longer and less predictable.

5. Shipping Times

Delivery times are estimates. We are not responsible for delays caused by carrier delays or strikes, customs processing times, or extreme weather events.

6. Customs Duties & Import Taxes

For orders shipped outside the United Kingdom, customs duties, import taxes, and local fees are not included in the product price and are the sole responsibility of the customer.

7. Lost Shipments

If a shipment is officially confirmed as lost, a full refund will be issued. Tracking information or carrier confirmation may be required before processing a refund.

8. Contact

For any questions regarding your shipment: 📧 contact@vyllora.shop

1. Returns

You have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

2. Return Process

To start a return, contact us at contact@vyllora.shop. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days.

5. Cancellations

As orders are processed within 12 hours, please email us immediately for cancellations at contact@vyllora.shop. Once the order is in the fulfilment process, it cannot be cancelled but can be returned after delivery.

6. Contact

For any questions regarding returns: 📧 contact@vyllora.shop

1. Data Controller

Vyllora (vyllora.shop) is operated by Julie Cope, Sole Trader, 29 Chesham St, London SW1X 8NQ. Email: contact@vyllora.shop

2. Data We Collect

• Name, email address, and shipping address when you place an order
• Payment information (processed securely by our payment providers)
• Email address if you subscribe to our newsletter
• Technical data such as IP address and browser type for analytics

3. How We Use Your Data

• To process and fulfil your orders
• To send order confirmation and shipping updates
• To respond to your enquiries
• To send marketing emails (only with your consent)

4. Legal Basis

We process your data under UK GDPR on the basis of contract performance (order fulfilment), legitimate interests (customer service), and consent (marketing emails).

5. Data Retention

We retain order data for 7 years for legal and accounting purposes. You may request deletion of your personal data at any time by contacting us.

6. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at contact@vyllora.shop.

7. Contact

For any privacy-related questions: 📧 contact@vyllora.shop